Privacy Policy | Midas Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Midas Casino may collect information provided directly by you, information created through your account activity, and technical information gathered when you use the website. We seek to collect information that is reasonably relevant to operating the service, meeting our responsibilities and supporting a safe player experience.

Account and contact details

This may include your name, date of birth, residential or contact details, login information, account preferences and communications with our support team. We may also record information about your responsible gambling preferences, requests, complaints and other account-related enquiries where it is necessary to manage your relationship with us.

Identity and verification information

To help confirm identity, age and eligibility, we may request identity documents, proof of address, verification information or other material needed for checks. We may also handle information relating to account security, risk assessment, fraud prevention and the detection of unusual or prohibited activity. Verification information is used for these purposes and is handled with appropriate care.

Payments and transactions

We may record deposits, withdrawals, wagers, winnings, account balances, transaction references and related payment information. Payment providers may process payment details under their own privacy terms. Midas Casino may receive information needed to confirm, reconcile, investigate or support a transaction, but the information available to us depends on the payment method and the relevant provider.

Device, usage and cookie information

When you use the website, we may handle technical details such as your IP address, browser type, operating system, device information, language settings, pages viewed, access times, approximate location and interactions with website features. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve functionality, understand website use and help protect accounts.

How we use information

Personal information may be used to provide, operate and improve the website and casino services. We may use information for the following purposes:

Creating, maintaining and administering your player account.
Confirming your identity, age and account information.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Monitoring account activity and helping prevent fraud, money laundering, abuse, collusion, multiple-account activity and other prohibited conduct.
Protecting the security, availability and integrity of the website, systems and player accounts.
Understanding how the website is used so that we can improve content, performance, navigation and player support.
Sending service messages, account notices, security alerts and other communications required to administer your account.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, taxation, accounting, dispute resolution and responsible gambling obligations.
Enforcing website rules, investigating suspected breaches and protecting our rights, players and business operations.

We may combine information from different interactions where this is reasonably necessary for one of these purposes. We do not use personal information for unrelated purposes without an appropriate reason, permission or legal basis. Where information is no longer reasonably required, it may be securely deleted, anonymised or de-identified, subject to any obligation to keep it.

Marketing choices

You can choose not to receive promotional communications or withdraw marketing consent. Marketing messages should include an unsubscribe or preference option where appropriate. Stopping marketing messages will not prevent us from sending important service, account, security or legal communications.

Sharing, security and retention

We may share information with service providers and business partners that help operate the website and related services. Depending on the circumstances, these parties may support hosting, information technology, payment processing, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. They should only access information needed for their role and are expected to handle it appropriately.

Information may also be disclosed when necessary to protect players, investigate suspected unlawful or prohibited activity, respond to a valid legal request, resolve a dispute, enforce applicable terms or protect the rights and safety of Midas Casino and others. If business operations change, information may be handled as part of a transfer or restructuring, subject to applicable privacy requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. However, no internet transmission or electronic storage method can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

International handling

Some service providers or systems involved in operating an online casino may be located outside Australia. Where information is handled across borders, appropriate steps are taken to support secure processing and privacy protection, subject to applicable requirements.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required. Some account, identity, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely removed, anonymised or de-identified. Closing an account does not automatically result in the immediate deletion of every record.

Your privacy rights and cookies

Depending on your circumstances and applicable privacy requirements, you may be entitled to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that no longer needs to be retained, and withdraw consent to marketing. Other rights may apply, including the ability to ask questions about how information is used or to raise a privacy concern.

How to make a request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@midas-casino.win. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request concerns account security or sensitive records.

We will consider privacy requests within a reasonable timeframe and may explain if a request cannot be completed in full. For example, information may need to be retained for legal, security, dispute resolution or fraud prevention purposes. If you believe information is inaccurate, you can ask us to review and correct it where appropriate.

Cookies

Cookies are small files or similar technologies stored on your device when you visit a website. We may use essential cookies to enable account access, security and core website functions. Other cookies may help remember preferences, measure website performance, understand general usage and support relevant communications or features. Cookie availability and use may vary by browser, device and website function.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some account or website functions may not work correctly. Browser settings may also allow you to receive a warning before cookies are stored or to remove existing cookies. For more information about a particular cookie, review your browser controls and any notices displayed on the website.

Updates and questions

This Privacy Policy may be updated when our services, practices or legal responsibilities change. The latest version published on the website will apply from the date it is made available. We encourage players to review this page from time to time. If you have a question, concern or request about privacy or the handling of your information, contact support@midas-casino.win.