Contact Midas Casino

Need help with Midas Casino? Email support@midas-casino.win and provide enough information for our support team to understand your request. We aim to respond to messages usually within 24 hours, although response times may vary depending on the nature and complexity of the enquiry.

Midas Casino operates under a Master Gaming Licence issued by the Curaçao Gaming Authority, licence reference OGL/2024/494/0671, held by Luckland Group B.V.

How to get in touch

For assistance, send your message to support@midas-casino.win. Please use the email address linked to your account where possible, particularly for questions involving account access, verification or transactions. Never include your password, full payment card number or other highly sensitive security information in a message.

To help us review your request faster, include your account email address or username, a short description of the issue and any relevant details, such as the date a problem occurred or the relevant transaction reference. You may also attach screenshots if they help explain the issue. Please check that screenshots do not show passwords or complete payment details.

Common reasons to contact support

Account access, profile details and verification questions
Deposit, withdrawal and payment enquiries
Questions about bonus terms and eligibility
Technical problems, errors or website access issues
Requests for help with responsible gambling tools or account restrictions

If your enquiry relates to responsible gambling, please say so clearly in your message so it can be directed appropriately. Sending one message with all relevant information can help avoid delays. Our team will review your request and reply with the next steps or any further information required.